Questions
Frequently asked questions
Short, direct answers. Where a question belongs to another profession — medicine, law, valuation — the answer says so and names who to ask.
No, unless you own the property or a protection order authorises it. A home belongs to the person living in it. Without agreement, the route is through the arrondissement social services, the local social work team, or a protection order applied for through the court.
The team arrives in an unmarked vehicle, carries equipment up in plain covers and contains the property. Nothing is discussed on the landing. Waste leaves in sealed containers through the clinical waste route. Neighbours see a technical job and learn nothing of its nature.
Whoever instructs the work. Depending on the situation that is the occupant, a relative, the estate, the landlord, or the insurer where a claim is involved. We invoice one identified party, agreed before the job starts. Apportionment between parties is not ours to decide.
Yes, for the survey, the quotation and the completion file. The written documents can be issued in English, though official French paperwork — waste transfer notes, permits — remains in French because that is the form in which it is issued.
Regularly. We need a written instruction, an identified key holder in Paris, and one contact who can make decisions during the works. The completion file is sent electronically, and the survey can be walked through by video call beforehand.
One to two days for a hoarded studio, three to five for a two or three-room flat on a sixth floor. The limiting factor is not sorting but removal: without a lift, every cubic metre comes down by hand in loads the staircase permits.
Each stream goes to its own route: municipal facilities for bulky waste, recycling for metal and wood, charitable donation for usable furniture if the family wishes, clinical waste route for biohazard. Transfer notes are included in the completion file.
That is not for a cleaning company to answer. We work on the property, not the person. The competent parties are the treating doctor, the arrondissement social services centre, the local social work team and, depending on the situation, the local psychiatric services.