Protocol 01
Clearance and removal
Sorting and emptying a hoarded property room by room. Documents, valuables and personal effects are set aside and handed over, never discarded.
Six protocols
What we do, and in what order
Six protocols. Most properties need three or four of them, run in a fixed sequence.
Protocol 02
Neglect and unfit housing
Bringing a severely degraded property back to a sound, habitable condition — including lifting floor coverings that have absorbed liquids.
Protocol 03
Post-mortem and biohazard
Decontamination after a death, including late discovery. Traceable clinical waste disposal, and a certificate at the end.
Protocol 04
Disinfection and odour
Odour is removed at source, not masked. The test is simple: close the property for forty-eight hours and reopen it.
Protocol 05
Pests
Bed bugs, rodents and cockroaches. In a Paris building an infestation rarely respects lot boundaries, so the diagnosis covers the risers and the cellars too.
Protocol 06
Restoration before sale or reletting
Bringing a property to a presentable, documented state, with a dated photographic record for the owner, the notary or the insurer.